Questions & Answers

Have you ever had a question and either didn't know where to find the answer or didn't want to bother the vendor? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.

1. How Can I Download the Catalogs and other Documents?
2. What is the order process?
3. How long does it take for you to complete my order?
4. How should I go about selecting features for my design or plaque? There are so many choices!!
5. How big should my sign be? What criteria should I use to select a shape?
6. What are some considerations in selecting design features for my sign?
7. I have my own ideas on sign shape, font style, and art that are not included on your web site. Can you use these to design and build a sign for me?
8. What are the advantages and disadvantages of HDU signs compared to Redwood or Cedar signs?
9. How should I select a color scheme?
10. What font styles should I select?
11. Do I need artwork on my sign? If so, should I select Silhouette Art (2.5D flat top) instead of 3D bas-relief CarvedArt?
12. How do I mount my sign?
13. What is a "proof"?
14. Why do I need to look at a proof if I've already given you everything I need to have done?
15. Do I still need to approve a proof if I send you my design on a CD or floppy?
16. What if I don't like the design you sent me as a proof?
17. How do I go about getting an estimate from you?
18. Can I return my sign for a refund if I don't like it?
19. What maintenance is required for my outdoor sign?
20. I want to make my own wood engraved sign. Do you have any suggestions on how I should do this?